Leasing Professional (CA)
Hourly
Reports to: Manager
The purpose of this job description is to communicate the responsibilities and duties associated with the position of Leasing Professional. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed.
Every person is expected to perform any reasonable task or request that is consistent with fulfilling company
objectives.
It is imperative that you review these duties, skills and physical requirements closely and that you understand that, by signing the Job Description, you are verifying that you can perform all the duties, have the skills and possess the physical abilities that are necessary to perform the job as described.
Job Summary
Interacts directly with prospective residents and current residents to achieve maximum occupancy. Acts as the company’s representative by conveying the benefits of the community. Responsible for the leasing process from introduction to the actual occupancy of the resident, and maintains communication throughout the tenancy of the resident.
Duties and Responsibilities
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act and all other laws pertaining to apartments.
Essential Job Functions
- Lease all vacant apartments and pre-lease those that will be available in the future.
- Use effective sales techniques on the telephone and in person, to maximize the conversion of traffic to leases.
- Accurately and efficiently prepares and assists with all leasing paperwork (i.e., applications, lease agreements and addenda, employment and credit checks, and leasing move-in packets).
- Effectively explains all lease and community policies to new and current residents.
- Collects security deposits, rent, and all other funds associated with resident moves.
- Effectively communicate changes in apartment homes leased status to the Service Department.
- Completes service requests and communicates to Service Department.
- Completes follow-up e-mails, thank you notes and call-backs with prospects after initial community visit.
- Supports the overall marketing efforts and offers input and suggestions in regards to promotions, advertisements, etc.
- Maintains an accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc.
- Understands and complies with Fair Housing laws and standards.
- Monitors the community advertisements and effectiveness of responses, maintains ad book and demographics.
- Prepares monthly competitive survey reports and analyzes the real estate market trends and conditions in the area.
- Monitors all vacancies and future vacancies in order to react proactively to future occupancy needs.
- Analyzes concerns associated with apartments which are slow to lease and offers recommendation to Manager.
- Inspects on a regular basis all vacant apartments to ensure they are ready to show to prospective residents.
- Works along with Manager to assure curb appeal and community appearance is acceptable.
- Conducts follow-up activity with all residents in order to establish positive resident relations.
- Maintains current resident files.
- Maintains open communications with Manager and Service Supervisor.
- Represents the company in a professional manner at all times.
Other Job Functions
- Attends and participates in training seminars as requested.
- Becomes active in the local business community and develops a rapport with the residential community.
- Assists the Manager in implementing resident retention and renewal programs.
- Makes recommendations to management regarding improvements for the overall operation of the community.
- Attends and assists in the coordination and organization of resident relations and activities, such as newsletters, parties, etc.
- Accompanies vendors or contractors to resident apartments as needed.
- Transports residents or prospective residents via motorized vehicle throughout community grounds; may run errands as necessary.
- Wears the Ultimate Student Living Coordinated Apparel while on the job.
- Performs all other duties as assigned.